Voice Agents
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Human handover
Configure live call transfer to human agents, phone forward queues, and ticket escalation.
Important Notes & Specifications
- Warm Transfer: The agent dials your sales team's direct phone number, provides a 5-second spoken summary of the caller's need, and bridges the audio.
- Cold Transfer: Instantly routes the caller to your central support PBX queue.
- Offline Escalation: If no human staff are available, the agent collects caller contact details and logs an urgent CRM task.
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More in Voice Agents
Voice and persona
Configure conversational tone, vocal warmth, speed, and character traits.
Languages
Configure multilingual support and automatic accent detection.
Agent instructions
Write effective system prompts, role boundaries, and conversation steering rules.
Voice testing
Use the interactive browser console to simulate calls, test barge-in, and inspect latency.
Still have questions?
Our engineering team is ready to assist with custom webhook setups, CRM mapping, or telephony configurations.