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HEALTHCARE & LIFE SCIENCES

Less hold time. More resolved calls. Better patient experience.

Custom voice agents that resolve patient needs with empathy and patience, enabling clinical access and support at scale.

Patient Scheduling
Patient Intake & Triage
Benefits & Prior Auth
Chronic Care Reminders
Talk to Sales
Enterprise SLA
Sub-300ms Latency
SOC 2 & HIPAA Ready
Live Call In Progress
220ms Latency
Streaming Audio (WebRTC)
01:42
Inbound Caller
“Hi, I need to reschedule my consultation with Dr. Sterling for next Tuesday morning, and check if my BlueCross insurance is accepted.”
AgenticVAI Voice Agent
“I can help with that! Dr. Sterling has an opening next Tuesday at 10:30 AM. Also, BlueCross PPO is fully accepted in-network with zero co-pay for preventive visits. Shall I lock that slot in for you?”
Workflow Tool Triggered Executed
Appointment confirmed in Epic EHR #94821 • SMS confirmation dispatched
Ecosystem Verified
PROVEN BENCHMARKS & ROI

Measurable outcomes for Healthcare leaders

92%
Reduction in Hold Time
Average queue time reduced from 14 mins to instant answer
4.8/5
Patient CSAT Score
Compassionate, human-like voice pacing with zero rushed calls
85%
Deflection of Routine Calls
Scheduling, prescription refills, and clinic hours handled autonomously
TRUSTED BY INNOVATORS ACROSS HEALTHCARE
Unity Health
CareFirst
WellSpan
AthenaNet
Karis Health
MedExpress
FEATURED CASE STUDY
CareFirst Medical Network

How CareFirst automated patient intake for 300,000+ member calls monthly.

Facing 20-minute peak morning hold times, CareFirst deployed AgenticVAI to handle after-hours inquiries, schedule appointment slots directly in Epic, and verify accepted insurance.

“AgenticVAI gave our front-desk staff breathing room. Patients get answers immediately, and our clinical coordinators only handle complex medical escalations.”

— Dr. Rachel Sterling, Chief Medical Officer at CareFirst
300K+
Monthly patient calls resolved
94%
First-contact scheduling rate
Read full customer story & architecture
Patient Intake & Scheduling

24/7 Zero-Wait Patient Scheduling & Triage

Front desk lines get overloaded during peak morning hours. Deploy voice agents that verify insurance, collect chief medical symptoms, and book appointment slots directly into your EHR.

EHR-connected calendar sync. Bi-directional integration with Epic, AthenaHealth, Cerner, and Kareo to inspect provider schedules and lock appointments without double-booking.
Clinical safety guardrails. Deterministic medical triage rules immediately identify red-flag symptoms and warm-transfer callers to on-call triage nurses with full transcript context.
Automated pre-visit intake. Sends digital intake questionnaires and pre-appointment prep instructions via SMS right after the phone call ends.
Schedule a technical walkthrough
Patient Intake & Scheduling Pipeline
Production Ready
// Bi-directional Integration Flow JSON / REST API
POST /v1/voice/healthcare/execute_action
{
"vertical": "healthcare",
"status": "intent_resolved",
"tool_executed": "patient_intake___scheduling",
"latency_ms": 218,
"verified": true
}
⚡ Instant DB Sync
🛡️ Deterministic Guardrails
Benefits & Authorization

Outbound Benefits Verification & Prior Auth

Insurance verification and prior auth are healthcare's most expensive operational bottleneck. Deploy custom AI voice agents that navigate payer IVRs, capture coverage limits, and update revenue cycle systems.

Get your medical staff off hold. Voice agents handle outbound verification calls, navigate complex payer phone trees, and capture co-pay thresholds without tying up coordinators.
Accelerate treatment pathways. Verified benefits and authorizations clear patients for procedures in hours rather than days, eliminating costly scheduling delays.
Front-end revenue leak prevention. Capturing clean, accurate insurance details on the initial call prevents denied claims, billing disputes, and bad-debt write-offs.
Schedule a technical walkthrough
Benefits & Authorization Pipeline
Production Ready
// Bi-directional Integration Flow JSON / REST API
POST /v1/voice/healthcare/execute_action
{
"vertical": "healthcare",
"status": "intent_resolved",
"tool_executed": "benefits___authorization",
"latency_ms": 218,
"verified": true
}
⚡ Instant DB Sync
🛡️ Deterministic Guardrails
ENTERPRISE GOVERNANCE

Engineered for the rigorous trust healthcare demands

Enterprise security controls, compliance certifications, and absolute data protection tailored for Healthcare.

Zero Data Retention Mode

For health systems with strict data residency requirements, deploy AgenticVAI with zero transient audio or transcript retention.

HIPAA Compliant & BAA

Full Business Associate Agreement (BAA) execution with strict access controls and end-to-end TLS 1.3 encryption.

Clinical Hallucination Guardrails

Deterministic prompt constraints keep voice agents strictly on approved medical scripts and clinic policies.

SOC 2 Type II Certified

Independently audited infrastructure controls for security, availability, and clinical data confidentiality.

PCI-DSS for Co-pays

Secure tokenized processing for patient co-pays, outstanding balance settlements, and payment arrangements.

Audit Trail & Redaction

Automatic real-time redaction of sensitive patient identifiers (SSNs, medical record numbers) from system logs.

STACK INTEGRATION

Connects seamlessly with your Healthcare stack

Deploy without replacing your core CRM, telephony provider, or scheduling infrastructure.

Epic
AthenaHealth
Cerner
Kareo
DrChrono
Twilio Healthcare
Zendesk
Salesforce Health Cloud
Request a custom API integration for your proprietary database
QUESTIONS & ANSWERS

Frequently asked questions about Healthcare

Yes. AgenticVAI provides full HIPAA compliance, executes standard Business Associate Agreements (BAAs), and encrypts all patient data in transit and at rest using bank-grade AES-256 encryption.
Yes. We support direct bi-directional REST APIs and FHIR/HL7 standards for Epic, AthenaHealth, Cerner, Kareo, and custom practice management systems.
AgenticVAI employs deterministic triage guardrails. If a caller mentions chest pain, severe bleeding, or acute trauma, the agent immediately initiates a priority warm transfer to your triage desk or advises emergency protocols.
Yes. AgenticVAI supports multilingual voice conversations, including English, Spanish, French, Mandarin, and Hindi, allowing patients to communicate in their preferred native language.
Most single-practice clinics launch within 3 to 5 business days using our pre-built healthcare templates. Large hospital networks with custom EHR integrations typically deploy within 2 to 3 weeks.

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One script tag • Works on any CMS • Live in 5 minutes