Industries / E-commerce
E-commerce Healthcare Hospitality Real State Finance Education Restaurants Professional services
RETAIL & DIRECT-TO-CONSUMER

Turn browser visitors into buyers with instant voice guidance.

Custom voice shopping assistants that resolve order questions, recommend products, and recover abandoned carts before visitors bounce.

Order Tracking & Lookup
Abandoned Cart Recovery
Product Recommendations
Return Policy & Labels
Talk to Sales
Enterprise SLA
Sub-300ms Latency
SOC 2 & HIPAA Ready
Live Call In Progress
220ms Latency
Streaming Audio (WebRTC)
01:42
Inbound Caller
“Hi, I ordered a running jacket yesterday (#8941), can I change the size to Medium before it ships?”
AgenticVAI Voice Agent
“I found order #8941 placed 14 hours ago. It's still in the packing queue, so I've updated the size to Medium! A revised invoice was just sent to your email.”
Workflow Tool Triggered Executed
Shopify Order #8941 updated • Inventory reservation adjusted
Ecosystem Verified
PROVEN BENCHMARKS & ROI

Measurable outcomes for E-commerce leaders

-34%
Cart Abandonment Drop
Immediate voice answers during checkout eliminate hesitation and friction
88%
First-Contact Resolution
Order status, courier tracking, and return labels handled autonomously
< 220ms
Edge Audio Latency
Sub-second turnaround ensures shoppers experience natural human pacing
TRUSTED BY INNOVATORS ACROSS E-COMMERCE
Shopify Plus
WooCommerce
Gorgias
Klaviyo
FedEx
Stripe
FEATURED CASE STUDY
Nordic Apparel Co.

How Nordic Apparel increased holiday checkout conversion by 28%.

Nordic Apparel integrated AgenticVAI on their high-volume Shopify storefront to guide shoppers on sizing, verify stock levels, and provide live delivery updates during Black Friday.

“Our shoppers loved speaking naturally instead of typing into a sluggish chatbot. It felt like walking into a luxury boutique with a personal sales rep.”

— Freja Lindqvist, Head of E-Commerce at Nordic Apparel
42K
Shopper voice inquiries handled
+28%
Checkout completion increase
Read full customer story & architecture
Real-time Order Resolution

Instant Order Lookups & Courier Tracking

'Where is my order?' makes up 50% of customer inquiries. AgenticVAI checks Shopify and courier APIs in real-time, delivering instant answers without tying up your support agents.

Direct Shopify API lookup. Retrieves order status, itemized contents, courier tracking IDs, and estimated delivery windows in under 300ms.
Automated address corrections. Allows customers to modify shipping addresses, update apartment numbers, or redirect shipments before dispatch.
Self-service return generation. Generates prepaid return shipping labels and emails them instantly to the customer's verified address.
Schedule a technical walkthrough
Real-time Order Resolution Pipeline
Production Ready
// Bi-directional Integration Flow JSON / REST API
POST /v1/voice/ecommerce/execute_action
{
"vertical": "ecommerce",
"status": "intent_resolved",
"tool_executed": "real_time_order_resolution",
"latency_ms": 218,
"verified": true
}
⚡ Instant DB Sync
🛡️ Deterministic Guardrails
Conversational Sales

Voice-Guided Checkout & Cart Recovery

Shoppers abandon carts when they have unanswered sizing, compatibility, or shipping questions. AgenticVAI answers product doubts in real time and offers instant promotional incentives.

Contextual catalog search. Recommends complementary accessories, matching sizes, and bundle discounts based on active shopping cart items.
Proactive exit-intent voice prompts. Gently offers assistance when a high-value customer pauses on the shipping or payment step.
Seamless SMS checkout links. Texts 1-click tokenized checkout links directly to mobile devices for immediate purchase.
Schedule a technical walkthrough
Conversational Sales Pipeline
Production Ready
// Bi-directional Integration Flow JSON / REST API
POST /v1/voice/ecommerce/execute_action
{
"vertical": "ecommerce",
"status": "intent_resolved",
"tool_executed": "conversational_sales",
"latency_ms": 218,
"verified": true
}
⚡ Instant DB Sync
🛡️ Deterministic Guardrails
ENTERPRISE GOVERNANCE

Engineered for high-volume retail reliability

Enterprise security controls, compliance certifications, and absolute data protection tailored for E-commerce.

Unlimited Peak Concurrency

Effortlessly scales to tens of thousands of simultaneous voice calls during Black Friday and flash sale surges.

PCI-DSS Level 1 Compliant

Secure tokenized processing for phone-based checkout assistance and payment verifications.

SOC 2 Type II Certified

Enterprise security architecture safeguarding customer PII, order histories, and payment tokens.

Sub-240ms Global Latency

Worldwide edge audio distribution ensures lag-free conversations regardless of shopper geography.

Strict Price Grounding

AI agent speaks only from verified inventory catalogs and active pricing tiers, eliminating coupon hallucination.

CRM & Helpdesk Sync

Every conversation transcript and customer sentiment score is logged directly to Gorgias, Zendesk, or HubSpot.

STACK INTEGRATION

Connects seamlessly with your E-commerce stack

Deploy without replacing your core CRM, telephony provider, or scheduling infrastructure.

Shopify
WooCommerce
Gorgias
Zendesk
Klaviyo
Stripe
ShipStation
Recharge
Request a custom API integration for your proprietary database
QUESTIONS & ANSWERS

Frequently asked questions about E-commerce

We provide an official Shopify app and a lightweight 1-line embed script tag. You connect your store with 1 click to sync product catalogs, inventory, and order statuses automatically.
Yes. You define strict policy thresholds (e.g. orders under $100 within 30 days) and AgenticVAI can generate return labels via ShipStation or courier APIs autonomously.
No. Our deterministic knowledge grounding ensures the agent can only offer discount codes and promotions that you have explicitly configured in your merchant dashboard.
Yes! AgenticVAI provides omnichannel support. You can deploy the exact same sales agent on your toll-free customer support line and inside your web store.
Our distributed serverless media pipeline scales automatically to handle tens of thousands of concurrent calls with zero degraded latency.

Your Website Is Ready To Talk

Don't make your customers type.

Give every visitor a voice-first way to get answers, take action, and move forward.

Book a demo Get started

One script tag • Works on any CMS • Live in 5 minutes