Industries / Finance
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BANKING, FINTECH & LENDING

Secure voice banking, loan qualification, and payment care.

Bank-grade conversational AI for balance inquiries, loan pre-qualifications, fraud verifications, and collection arrangements with strict SOC 2 compliance.

Voice Biometrics & 2FA
Loan Pre-Qualification
Payment Arrangements
Fraud Alert Routing
Talk to Sales
Enterprise SLA
Sub-300ms Latency
SOC 2 & HIPAA Ready
Live Call In Progress
220ms Latency
Streaming Audio (WebRTC)
01:42
Inbound Caller
“I just saw an alert on my debit card for a $1,400 charge in Miami. I'm currently in Seattle.”
AgenticVAI Voice Agent
“I understand the urgency. I've temporarily locked your debit card to prevent further charges. I'm filing a dispute for the $1,400 charge right now and initiating a replacement card to your verified billing address.”
Workflow Tool Triggered Executed
Core Banking card locked • Fraud dispute ticket #FD-8829 generated
Ecosystem Verified
PROVEN BENCHMARKS & ROI

Measurable outcomes for Finance leaders

79%
Tier-1 Inquiry Deflection
Routine balance, routing number, and transaction queries resolved without humans
Instant
Fraud Alert Verification
Zero-wait confirmation of suspicious card transactions stops fraudulent runs
100%
Audit & Compliance Logging
Complete transcripts and cryptographic audit trails for regulatory compliance
TRUSTED BY INNOVATORS ACROSS FINANCE
FinFlow Bank
Plaid
FIS
Jack Henry
Salesforce Financial
Stripe
FEATURED CASE STUDY
Apex Credit Union

How Apex Credit Union reduced contact center costs by $840,000 annually.

With members experiencing 12-minute wait times for basic balance checks and debit card blocks, Apex deployed AgenticVAI to authenticate callers via 2FA and resolve routine requests automatically.

“Our members love that they don't have to navigate a painful numeric phone tree. They just speak naturally and get their account balances or lock cards in seconds.”

— Elena Rostova, Chief Information Officer at Apex Credit Union
$840K
Annual contact center savings
91%
Routine inquiry deflection
Read full customer story & architecture
Authentication & Security

Voice 2FA & Secure Account Services

Financial institutions require ironclad security. AgenticVAI pairs conversational fluency with multi-factor authentication (SMS OTP or voice biometrics) before disclosing balances.

Two-factor authentication layer. Sends an instantaneous one-time passcode to the customer's registered mobile number before discussing private financial data.
Real-time core banking integration. Connects securely with Jack Henry, FIS, Fiserv, and Plaid APIs to verify balances, pending charges, and payoff amounts.
Instant card lock & fraud escalation. Enables customers to freeze compromised debit or credit cards verbally in seconds, then routes to the fraud desk.
Schedule a technical walkthrough
Authentication & Security Pipeline
Production Ready
// Bi-directional Integration Flow JSON / REST API
POST /v1/voice/finance/execute_action
{
"vertical": "finance",
"status": "intent_resolved",
"tool_executed": "authentication___security",
"latency_ms": 218,
"verified": true
}
⚡ Instant DB Sync
🛡️ Deterministic Guardrails
Lending & Operations

Loan Pre-Qualification & Payment Plans

Turn inquiring borrowers into completed loan applications with conversational pre-qualification questionnaires for mortgages, auto loans, and refinancing.

Conversational application screening. Collects income estimates, requested loan amounts, and credit bands to calculate preliminary eligibility.
Payment arrangement negotiation. Guides delinquent account holders through approved payment plan options and confirms tokenized installment schedules.
Direct loan officer consultation booking. Books qualified lending applicants directly into loan officers' calendars with complete profile summaries.
Schedule a technical walkthrough
Lending & Operations Pipeline
Production Ready
// Bi-directional Integration Flow JSON / REST API
POST /v1/voice/finance/execute_action
{
"vertical": "finance",
"status": "intent_resolved",
"tool_executed": "lending___operations",
"latency_ms": 218,
"verified": true
}
⚡ Instant DB Sync
🛡️ Deterministic Guardrails
ENTERPRISE GOVERNANCE

Bank-grade regulatory compliance and data security

Enterprise security controls, compliance certifications, and absolute data protection tailored for Finance.

SOC 2 Type II Certified

Independently audited security controls for data confidentiality, integrity, and operational availability.

PCI-DSS Level 1 Compliant

Strict tokenization safeguards payment card numbers and billing data during phone interactions.

GLBA Regulatory Adherence

Complies with the Gramm-Leach-Bliley Act regarding customer financial privacy and disclosure standards.

Zero Audio Retention Option

Configurable zero-storage mode ensures no financial voice recordings or transcripts linger on third-party servers.

Automatic PII / PCI Redaction

Social Security numbers, card CVVs, and account numbers are scrubbed from all logs in real time.

Private VPC / On-Premise

Available for dedicated deployment inside your AWS, GCP, or Azure Virtual Private Cloud.

STACK INTEGRATION

Connects seamlessly with your Finance stack

Deploy without replacing your core CRM, telephony provider, or scheduling infrastructure.

Plaid
Jack Henry
FIS
Fiserv
Salesforce Financial Cloud
Stripe
Twilio Verify
Genesys
Request a custom API integration for your proprietary database
QUESTIONS & ANSWERS

Frequently asked questions about Finance

The AI requests the caller's registered phone number and immediately delivers a secure one-time passcode (OTP) via SMS or mobile push notification to verify identity before discussing account details.
Yes. Our infrastructure adheres to PCI-DSS Level 1 standards for payment card handling and is SOC 2 Type II certified with comprehensive annual security audits.
Yes. For enterprise financial institutions, we offer dedicated private VPC deployments on AWS, Google Cloud, or Microsoft Azure with single-tenant isolation.
Our audio engine features automatic real-time PII redaction that scrubs Social Security numbers, account numbers, and card details from all transcripts and monitoring logs.
Yes. You define your credit union or bank's approved repayment matrices, and the AI agent works with the borrower to set up compliant installment plans.

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