Voice Agents
5 min read
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Updated
Agent instructions
Write effective system prompts, role boundaries, and conversation steering rules.
Important Notes & Specifications
- Use clear, affirmative directives rather than open-ended suggestions.
- Specify fallback phrases when the agent is asked out-of-scope questions.
- Explicitly instruct the agent to ask clarifying questions before committing to calendar dates.
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Configure conversational tone, vocal warmth, speed, and character traits.
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Configure multilingual support and automatic accent detection.
Voice testing
Use the interactive browser console to simulate calls, test barge-in, and inspect latency.
Human handover
Configure live call transfer to human agents, phone forward queues, and ticket escalation.
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