Knowledge Base
2 min read
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Updated
FAQs
Direct question-and-answer pairs that take highest priority during conversation matching.
Important Notes & Specifications
- Use FAQ overrides to guarantee exact wording on critical topics like refund timelines or warranty terms.
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Website knowledge
Index your public website URLs and sitemaps for automatic knowledge synchronization.
Upload documents
Upload PDFs, DOCX files, spreadsheets, and markdown documentation.
Knowledge sync
Automate recurring sitemap crawls to ensure your voice agent always has updated info.
Knowledge accuracy
Monitor confidence scores, inspect citation sources, and refine prompt guardrails.
Still have questions?
Our engineering team is ready to assist with custom webhook setups, CRM mapping, or telephony configurations.