Security built into every conversation.
Learn how Agentic VAI approaches application security, data protection, access control, and compliance.
End-to-end transport encryption and disk-level AES encryption across all customer storage.
Strict logical database row-level security (RLS) and segregated vector knowledge namespaces.
Real-time streaming WebRTC audio buffers are processed in volatile memory with zero storage.
Enterprise agreements strictly bar foundation model providers from training on your customer data.
1. Security Overview
At Agentic VAI, security is not an afterthought added to conversational software; it is engineered into every network packet, speech pipeline, and API webhook. Because our voice agents interact directly with website visitors and business customers, we apply defense-in-depth principles across our infrastructure to safeguard confidentiality, integrity, and availability.
2. Data Protection
We treat customer proprietary information, knowledge documents, and customer conversation transcripts as strictly confidential. Inbound audio streams are processed ephemerally: speech recognition models transcribe audio frames in memory, and the raw audio packets are immediately discarded unless the customer explicitly configures persistent call recording for QA purposes.
3. Encryption (In-Transit & At-Rest)
All data in transit is encrypted using Modern TLS 1.3 (with fallback to TLS 1.2 using secure cipher suites) over HTTPS and secure WebSockets (WSS). Telephony voice packets transmitted over WebRTC utilize Datagram Transport Layer Security (DTLS) and Secure Real-time Transport Protocol (SRTP). All persistent databases, configuration stores, and vector embeddings are encrypted at rest using AES-256 managed keys.
4. Access Control (RBAC)
We enforce strict principle of least privilege (PoLP) across our team and systems. Employee access to production infrastructure requires hardware multi-factor authentication (MFA), role-based approval, and ephemeral bastion access that expires automatically. Administrative access is logged with immutable audit trails.
5. Authentication & SSO
Customer accounts are secured through industry-standard session management using signed JWT tokens stored in HttpOnly, Secure, SameSite cookies. We support Google Workspace SSO and SAML 2.0 / OIDC enterprise Single Sign-On for enterprise tier deployments.
6. Tenant Isolation
Agentic VAI employs logical multi-tenancy enforced at the database layer via PostgreSQL Row Level Security (RLS). Every query executed by a voice agent or user session is scoped to the verified organization ID. Semantic vector embeddings for knowledge bases are partitioned into isolated namespaces, ensuring that one company's agent can never retrieve or bleed another company's data.
7. Infrastructure Security
Our services are hosted on Tier 4 enterprise cloud facilities (Vercel Edge, Amazon Web Services, and Supabase) adhering to ISO 27001 and SOC 2 certifications. We leverage edge DDoS mitigation, web application firewalls (WAF), and automated rate-limiting to repel volumetric and application-layer attacks.
8. Application Security
We incorporate static application security testing (SAST) and automated dependency vulnerability scanning in our CI/CD deployment pipelines. Code changes require peer review and automated test suite verification before deployment to production environments.
9. Monitoring & Logging
We maintain centralized, tamper-resistant logging of system events, API requests, and authentication activity. Automated alerting notifies our 24/7 on-call engineering team of error spikes, unusual latency variations, or anomalous authentication attempts.
10. Incident Response
We maintain a documented Incident Response Plan covering identification, containment, eradication, and post-incident review. In the event of a confirmed security incident impacting customer data, we commit to notifying affected organization administrators within 72 hours of verification.
11. Data Retention & Deletion
Organizations maintain direct control over conversational data retention. Customers may configure automatic transcript purging schedules (30, 60, or 90 days) or trigger immediate transcript deletion on demand. Upon subscription termination, all customer data is purged from active databases within 30 days.
12. Backups & Disaster Recovery
Our databases perform continuous point-in-time recovery (PITR) with automated daily geo-redundant snapshots encrypted at rest. Recovery procedures are tested semi-annually to maintain an RPO (Recovery Point Objective) under 1 hour and an RTO (Recovery Time Objective) under 4 hours.
13. Third-Party Vendor Diligence
Before engaging third-party vendors, our engineering and compliance teams conduct vendor risk assessments evaluating data processing locations, SOC 2 reports, encryption standards, and Business Associate Agreements where healthcare data is involved. You can inspect our full vendor roster on our Subprocessors Directory.
14. Security Contact & Vulnerability Disclosure
We welcome responsible disclosure from security researchers. If you discover a potential security vulnerability in any Agentic VAI service, please report it promptly to:
Please do not attempt to access or modify user data, disrupt system performance, or execute denial-of-service attacks during vulnerability verification.