Getting Started
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Updated
Configure your agent
Adjust greetings, conversation pacing, business operating hours, and tone.
Step-by-Step Walkthrough
1
Open Agent Settings
Select your agent from the dashboard and click the 'Configuration' tab.
2
Customize the First Message
Write the opening greeting your agent speaks when visitors click to talk.
3
Set Business Operating Hours
Configure active time windows or enable 24/7 autonomous mode.
Important Notes & Specifications
- You can set conditional behaviors based on whether your human team is online or offline.
- First greetings should be concise (under 20 words) to immediately invite the user to speak.
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Still have questions?
Our engineering team is ready to assist with custom webhook setups, CRM mapping, or telephony configurations.